We are a small business based in the UK, and we use warehouses in Wellingborough (run by Transglobal) and Knoxville, TN (run by Studio 2 Publishing) to fulfil all our orders. That means all our products are shipped from the UK or the US.
We aim to process all orders within 2 working days, but at busy times it can take longer. For Canadian orders in particular, order processing can sometimes take up to 5 days, as those orders ship internationally on a set schedule. From that point on, items are normally dispatched from our warehouses within 2 working days.
We are shipping to EU customers using duties paid services. If you’re an EU customer who has been charged duties for importing our books, please get in touch with us and we will refund the charges. If you purchased PDFs while we were unable to ship due to Brexit issues, and would now like to upgrade to a physical purchase, please get in touch for a discount coupon by emailing admin@rowanrookanddecard.com with your order number.
If you need something delivered urgently, please get in touch by emailing admin@rowanrookanddecard.com and we will try to expedite the delivery.
If your product goes missing in transit or is damaged, please let us know so that we can investigate and, if necessary, send out replacements. We want you to be completely happy with what you’ve received and we appreciate the chance to make things right if your delivery isn’t perfect.