We are a small business based in the UK, and we use warehouses in Nottingham (run by Parcelhub) and Knoxville, TN (run by Studio 2 Publishing) to fulfil all our orders. That means all our products are shipped from the UK or the US.
We aim to process all orders within 2 working days, but at busy times it can take longer. For Canadian orders in particular, order processing can sometimes take up to 5 days, as those orders ship internationally on a set schedule. From that point on, items are normally dispatched from our warehouses within 2 working days.
We are not currently able to ship to EU customers due to Brexit VAT regulations. We are working on resolving this and will resume shipping as soon as it is practical. If you’re an EU customer interested in purchasing PDF copies and receiving a coupon to use for money off future physical purchases, please get in touch.
If you need something delivered urgently, please get in touch by emailing firstname.lastname@example.org and we will try to expedite the delivery.
If your product goes missing in transit or is damaged, please let us know so that we can investigate and, if necessary, send out replacements. We want you to be completely happy with what you’ve received and we appreciate the chance to make things right if your delivery isn’t perfect.