Privacy

ROWAN, ROOK AND DECARD PRIVACY POLICY

Last Updated: September 2018 

1. INTRODUCTION AND GENERAL TERMS

This privacy policy sets out how we use data relating to you that you provide to us, or that we may collect, through our website rowanrookanddecard.com (the “Website”). The Website is owned and operated by Rowan, Rook and Decard Ltd, a company registered in England and Wales under company number 10679301 and with our registered office at Rowan, Rook and Decard, 113 Forest View Road, London E12 5HX, England (“Rowan, Rook and Decard”, “we”, “us” or “our”).

If you have any questions or comments about this Privacy Policy please contact us via the support page on our Website available here(“Support Services”)

We are committed to protecting and respecting your privacy. This policy explains the basis on which personal information we collect from you will be processed by us. Where we decide the purpose or means for which personal data you supply through these online services is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

This policy explains the following:

  • What information we may collect about you
  • How we will use information we collect about you
  • Whether we will disclose your details to anyone else
  • Your choices and rights regarding the personal information you have provided to us.

This privacy policy should be read in conjunction with our terms of use. These are linked below:

The Website may contain hyperlinks to websites owned and operated by third parties, such as Kickstarter, Inc. These third party websites may have their own privacy policies and we recommend you to review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of them is at your own risk.

2. INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process the following information which may include your personal data. Click on a heading to find out more.

Information provided by you when using the Website or e-shop

(“Submitted Information”)

You may give us information about you by filling in forms when using our services, as well as when creating your account during the registration process, or using the e-shop available on our Website.

This can include:

  • your name;
  • your username;
  • your e-mail address;
  • your password;
  • your telephone number;
  • your postal address; and
  • your billing address.

We may also obtain sensitive personal data about you if you voluntarily supply it through the Website. For example, when you communicate with us via the contact page on the Website and/or the Support Services.

Your Browsing Activities

In relation to your activity on our online services, we may collect information relating to the web address that you arrive from or click through to, pages viewed, page response times, download errors, the length of time you spend on certain pages, page interaction information such as scrolling, clicks, and methods used to browse away from our Website.

How you use our Website (“Analytics”)

We may collect technical information about your computer and/or device that may identify you, including your IP address, operating system, browser type, time-zone and browser plug-in details.

We use the following third party analytics providers:

These third party analytics providers may collect analytics on our behalf and in accordance with our instructions, and their applicable privacy notice.

You can find out more about the way they collect and process this information by following the above links to the privacy notice and/or terms and conditions for each applicable third party analytics provider.

 
Payment Information

In order for you to use the e-shop function on our Website we collect details of your billing address from you. All other payment details and information such as your bank account details will be collected by third party payment providers including Stripe and/or PayPal so that the processing, fulfilment and delivery of items that you have ordered from our e-shop can be delivered to you in a timely manner.

All financial transactions via our e-shop on the Website are handled through our payment services providers, who will have access to your payment information.   We do not share any personal information with third party payment providers including Stripe and/or PayPal, but you will be required to provide your information to them directly if you wish to purchase items from our e-shop.

We share your name, email address and billing address information with Xero for the purposes of generating sales invoices when you buy something via our e-shop. If we do share personal information with vendors (including Xero), they are only allowed to process it as necessary to perform the services we have requested.

Information about you collected from Third Parties (“Content Information”)

We may collect information about you from third party service providers (like social media companies, marketing partners or public databases) to use along with the information that we collect from you.

Other companies may set their own cookies or similar technologies when you visit the Website. This includes third parties that we have engaged to provide services on our behalf (like website analytics), as well as third parties that deliver content (like videos from YouTube).

3. WHY WE COLLECT INFORMATION ABOUT YOU

To providing the Website, our e-shop and Support Services to You

We will use information about you (including Submitted Information, Analytics, Payment Information and Content Information) for delivering our services to you, and to deliver any products that you purchase through our e-shop to you, under the terms of use agreed between us.

The particular ways we use personal information will depend on how you use the Website and e-shop. Examples of how we will use your personal information include:

  • responding to enquiries through our contact page or the Support Services;
  • to deliver and tailor our communications with you, including sending you announcements relating to matters requiring your attention (such as your account on the Website), or promotional communications that we believe may interest you;
  • to deliver any products that you have purchased via our e-shop to you either via digital download, or via post.

We work with GamesQuest Ltd (trading as GameQuest Logistic Services) (“GamesQuest”) to help us fulfil your orders from our e-shop. In order to fulfil any orders that you make via our e-shop, and so that these can be delivered to you either electronically or by post, we may share the following personal information with GamesQuest:

  • Your phone number;
  • Your email address; and/or
  • Your postal address.

You can read more about how GamesQuest processes personal information from their privacy policy, which you can read here: www.gamesquest.co.uk/privacy-policy.

To Understand how our Website and e-shop are used

We process information (including Submitted Information, Analytics, Payment Information and Content Information) to understand how visitors use our Website and e-shop, and we may compile statistical reports regarding that activity under the terms of use agreed between us.

This processing is necessary for us to pursue our legitimate interest of (i) ensuring that our Website and e-shop function properly so that you and other users have the best experience when using them, and (ii) improving the quality of our Website and e-shop, and providing a better experience to our users.

Marketing

We use various forms of marketing to provide you with promotional materials about our games and other products. We also use third-party analytics providers (including Google Analytics, WordPress Jetpack and Facebook Pixel) to help evaluate and report on your use of the Website.

We will not process your information for the purposes of marketing or pass your information on to third parties for the purposes of such marketing unless you give your consent or you have given it already.

Direct Marketing: We might send you marketing emails via Mail Chimp about products or services which are similar to or related to those available via our Website.   This includes our newsletter, which you can sign up to by providing us with your email address here: rowanrookanddecard.com/newsletter.   You can update your preferences or unsubscribe from our newsletter by following the unsubscribe-link that is in the newsletter itself.

Prevent Fraud and Illegal Activity

We process personal data for the legitimate interests of ensuring that use of the Website and e-shop (i) is lawful and non-fraudulent, (ii) does not disrupt the operation of our services, (iii) does not harass our staff or other individuals, and (iv) to enforce our legal rights and comply with our legal obligations.

Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

4. DATA SHARING

We will share your information with third parties only in the ways that are described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.

Personnel, Suppliers or Subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard this information.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Enforcement: We may also disclosure your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of Rowan, Rook & Decard, our customers or others.

5. CONSUMER CONTROL & OPT-OUT OPTIONS

If you do not wish to receive promotional or other marketing material from us or third parties then you can opt-out by contacting us via the Support Service and letting us know that you no longer wish to receive such promotional or other marketing material.

Additionally, while we offer you the option to receive updates and promotional communications from us, you can change your preferences at any time. To opt-out simply “unsubscribe” by following the instructions in any of our promotional emails. These choices do not apply to mandatory communications that are part of our services, like important account-related notices.

Ad companies, analytics providers and similar third parties place their own tracking technologies on the Website (please see “Information we may collect about you” above). If you don’t want to take advantage of the services that such tracking technologies provide, you may also be able to opt-out from receiving the services provided by tracking technologies by visiting www.youronlinechoices.eu.

6. YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest.

To make a request, please let us know at via the Support Services.

Ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

Object to us processing data about you

You can ask us to restrict, stop processing, or to delete your personal data if:

  • you consented to us processing the personal data, and have withdrawn that consent;
  • we no longer need to process that personal data for the reason it was collected;
  • we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of Rowan, Rook and Decard, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
  • the personal data was unlawfully processed;
  • you need the personal data to be deleted in order to comply with a legal obligations;
  • the personal data is processed in relation to the offer of a service to a child.
Obtain a machine readable copy of your personal data, which you can use with another service provider

  • If we are processing data in order to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
  • If you request, we will supply you with the relevant personal data in a machine-readable format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
Make a complaint to a Supervisory Authority

  • If you are unhappy with the way we are processing your personal data, please let us know via the Support Services.
  • If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

7. DATA RETENTION

  • If you do provide us with personal information we generally retain it for as long as your account on the Website is active, or as is otherwise necessary for us to provide the Website to you, or as otherwise described in this privacy policy.
  • If you want to stop receiving our newsletter you can contact us via the Support Service and ask to be removed from our mailing list, update your preferences or unsubscribe by following the unsubscribe-link that is in the newsletter itself.

8. CHILDREN

You should be at least 13 to use our Website and register an account on our Website. We do not use the Website to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us via the Support Services detailed at the top of this privacy policy. We will delete such information from our files within a reasonable time.

9. SECURITY

We will take reasonable physical, technical and organisational precautions to protect your personal information from unauthorised access, use or disclosure. For example, we use computer systems with limited access in controlled facilities to store personal info. We also use technologies like encryption and hashing to protect some of the info we collect.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. By choosing to share your personal information with us you agree and accept that you do so at your own risk.

10. INTERNATIONAL DATA TRANSFERS

Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to us through the Support Services.

11. COOKIES

A cookie is a text file placed onto your device when you access the Website. We use cookies and other online tracking devices such as web beacons, and flash object storage to deliver, improve and monitor the Website, including in the following ways:

Authentication To log you into your account on the Website and keep you logged in.
E-commerce To keep track of items you have purchased via our e-shop or which you are interested in, and to take you through the checkout process.
Preferences To remember information about you such as your preferred language and configuration.
Analytics To help us understand how you use the Website, and how often, so we can improve it to deliver a better experience for our users.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

Please note that if you choose to disable cookies, or similar technologies, on your device you may be unable to make full use of the Website.

We work with third parties who may also set cookies on our Website, including the following third parties:

These third party suppliers are responsible for the cookies they set on your device.

If you want to learn about how to opt out of Google’s use of cookies, please visit https://tools.google.com/dlpage/gaoptout or your Google Ads Settings (https://www.google.com/settings/u/0/ads/authenticated). The Google Analytics terms of service can be accessed here: www.google.co.uk/analytics/terms/us.html.

For further information please visit the website of the relevant third party listed above.

12. CHANGES

We may make chances to this policy from time to time, and such changes will be posted on this page. You should check this page from time to time to ensure that you are aware of any changes. Where appropriate we may notify you of any changes by email.

© 2018 Rowan, Rook and Decard Limited. All trade marks are the property of the relevant owners. All rights reserved.